FAQ

It is not a requirement to have an account to shop however by having an account, it will reduce checkout process time and to assist in keeping track of your orders. You can start the journey with us by clicking Sign up creating one before you head to checkout.

Otherwise, there is an option to checkout as guest. However, your information will not be stored and you will not be able to track or amend your orders.

By having an account, you will be able to:

1.Checkout will be faster using your stored data.

2. View your order status and history

3. Receive the newsletter on Promotions, New Arrivals and Online Exclusives

Click on the “Forgot password” link in the login screen

If you are facing any difficulties, you can contact us at our live chat or take a screenshot and email us at cs@dartehaus.com

Sign in to your account, head to My Account and then to My Profile / Address Book. You can edit or update your particulars.

If you are facing any difficulties, you can contact us at our live chat or take a screenshot and email us at cs@dartehaus.com

A confirmation email will be sent to the customer once the admin “confirms” the order.

There will be 3 steps during a purchase

1. Order have been placed

2. Order have been Confirmed

3. Order have been Fulfilled

If you are facing any difficulties, you can contact us at our live chat or take a screenshot and email us at cs@dartehaus.com

Please check the invoice if order is processed. If you are faced with any missing items, you can find us at our live chat or email us at cs@dartehaus.com

For Orders, we are only able to amend the billing/shipping address. Please contact us at our live chat or email us at cs@dartehaus.com for further assistance.

Once your order has been placed successfully, you will not be able to cancel it.

Placing an item in your shopping cart is not considered as reserved. Please go through the checkout process to ensure you get your item(s).

If your order was cancelled and your payment was captured, you will be refunded via your original payment mode. Please allow up to 14 working days for payment to be refunded. Once your refund is processed, you will receive a notification email. After we have refunded you, it might take up to 7 working days or more to see it reflected in your account. This depends on your payment services provider. If you have not received your refund after 7 working days, contact your payment processor directly for assistance.

Please ensure the details given are verified and valid. If there are further issues, please contact us at our live chat or email us at cs@dartehaus.com for further assistance.

You can request a quotation with us with a Minimum Order Quantity (MOQ). Please contact us at our live chat or email us at cs@dartehaus.com for further assistance.

For Local orders, assembly services are ­­provided without additional charges. We will arrange installers to fix up our furniture for clients so you don't have to get your hands dirty. However, any assembly works such as fixing to walls or floors will not be provided.

For overseas orders, there will not be any assembly services provided.

Do let us know your selected models so that we are able to advise further. Most of our chairs come with several colour options. However, if you would like to have some non-standard colours, please contact us at our live chat or email us at cs@dartehaus.com and our sales consultant will contact you as soon as possible.

Do note there may be a MOQ requirement depending on products.

D’arte Haus does provide customization. Do give us more details especially the dimensions and requirements. Please contact us at our live chat or email us at  cs@dartehaus.com and our sales consultant will contact you as soon as possible.

Do note there may be a MOQ requirement depending on products.

D’Arte Haus do not provide rental services.

We do not have any showroom.

Our products are made of genuine leather, synthetic fabric and other materials. Certain metallic parts or accessories may also react to humidity, salt and atmospheric agents. This may cause irreversible wear and tear. Hence, keeping them dry and clean is recommended to maintain physical appearance.

To avoid colour fading, keep your products away from:-
1) over-exposure to light and heat
2) direct contact with rain
3) oil and grease (makeup)
4) alcohol (perfume, solvents)
5) and other abrasive products or excessive friction,

During process of cleaning, it is advisable to wipe them with a soft dry cloth.
As many products are handcrafted, any incidental marks, tonal variation and/or textural variances are part of the material’s intended characteristic and should not be considered as imperfections

D’Arte Haus does not offer any price adjustments, however we do have seasonal promotions. Please look out for these offers in our social media or main page.

D’arte Haus does not provide removal services.

Yes, we generally offer 1-year manufacturer’s warranty for our products.

If the defect was due to manufacturing glitch, the product will be replaced at no cost. However, any damage caused by improper use or care of product is the sole responsibility of the user. Our warranty does not include replacement for normal wear and tear.

Just to reiterate that the manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions. Shipping and handling fees are to be paid for by the customer. Any defect in material or workmanship, as agreed by the manufacturer’s warranty will be repaired or replaced with a refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such category of coverage will be subjected to verification of the stated malfunction or defect with proof of purchase indicating the model/serial number on original dated sales receipt.

UPHOLSTERY PRODUCT WARRANTY:

- 1 year warranty against defects in wooden framed parts and spring systems.
- 1 year warranty against cushioning/filling material defects except softening through course of use.
- All foam and filling composites naturally soften with use. This softening does not constitute a defect under the warranty.

This warranty does not include:
• Any condition resulting from other than ordinary residential/office wear or any use for which the product was not intended, such as use in rental or contract trade.
• Any condition resulting from incorrect or inadequate maintenance or care/
• Damage resulting from misuse, abuse, negligence, accidents or impairment during shipping
• Dissatisfaction due to buyer’s remorse
• Normal wear and tear
• Impairment incurred during transportation
• Impairment incurred during assembly or maintenance
All warranty claims must be filed by the consumer to the retailer of this product, who in turn is to contact the manufacturer regarding any warranty return or replacement. We will not handle claims from the consumer directly. Please retain invoices for a minimum of one year for warranty purposes.

CLAIM PROCEDURES:
• Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 10 calendar days after the merchandise is received
• Original packaging must be retained for any claim of defective goods
• We reserve the right to specify that the item be returned to the original warehouse or our field representative to inspect and evaluate the condition of the good.
• Pictures are required to claim defective merchandise, along with a copy of the original invoice.
• If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible.

We do not offer installment packages however you can arrange with your credit card companies for any installment payment plans.

This Privacy Policy is set explaining our online information collection and usage practices; such as the choices you have made, the way such information is collected and used on our website. Your privacy means a lot to us. Please go through our Privacy Policy in details and if you need any clarification, please contact our consultant via e-mail: cs@dartehaus.com

Rest assured that we do not process or store any credit card information details of our customers.

All online Credit/Debit Card transactions are processed via respective trusted online payment gateways.

D’Arte Haus runs seasonal promotions as all are a limited time offer and/or while stocks last basis. We too issue promotion codes and vouchers through our newsletter or purchases from time to time. Sign up an account with us and start your journey with us.

Only one promotional code or voucher can only be used per order.

Discount codes don't stack. If you have a 10% off discount, they can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.

Promotion codes and vouchers are not exchangeable for cash, or in any other form. Such codes and vouchers are only valid for D’Arte Haus products or otherwise stated. D’Arte Haus reserves the right to modify, change or terminate the promotion if, in any way technically compromised, abused, misused or any similar unlawful acts found.

Promotion codes and vouchers are not exchangeable for cash, or in any other form. Such codes and vouchers are only valid for D’Arte Haus products or otherwise stated. D’Arte Haus reserves the right to modify, change or terminate the promotion if, in any way technically compromised, abused, misused or any similar unlawful acts found.

All terms and conditions are subjected to changes without prior notice.

All D’Arte Haus are subject to our terms and conditions, and limited time offer. You can express your interest to us via our Facebook page, contact us at our live chat or email us at cs@dartehaus.com and we may consider it during our next promotion.

We are not able to let client deicide on delivery date and time, however our delivery team will give you an confirmation call or SMS prior to the delivery.

Should you be able to make it for the delivery, kindly acknowledge the call or SMS sent to you.

Should you be unable to make it for the delivery, please kindly let us know and our delivery team will reschedule your delivery to the next available date.

A $20.00 delivery surcharge applies for delivery to special or restricted areas i.e. offshore islands.

The lead time is between 4 to 8 weeks.

Usually indent items are specially customized to your preference hence we do not allow indent items to be exchanged.

When an item has no ready stock, it will be made known to you that it is on indent-basis. You may indent by making an official request (through payment) with acceptance of conditions such as lead time.

For places with no direct lift access and if stairs climbing are required for the delivery, a staircase delivery surcharge between $20.00 – $25.00 per flight of stairs apply (depending on the items) – with the condition that the stairs climbing at that particular place is safe for our staff or contractor to do so.

Unfortunately, we are unable to change the shipping address once the order has been dispatched. Please ensure that the address is updated in your address book and/or given in the shipping address field.

Please note that if there is no one to receive the package, there may be additional shipping charges for attempted delivery and returning shipping charges will be borne by you.

Most of our delivery agents makes an attempt to deliver parcel and they may require a signature upon delivery.

Should you acknowledged the confirmation SMS but is not available to receive the item at the very last minute and the item is loaded into our delivery vans, a re-delivery surcharge of $40.00 applies.

For delivery within Singapore, the local sales tax (GST of 7%) is automatically applied to your order in accordance with Singapore’s tax regulations. You are not required to pay for any additional costs. There will be no hidden costs billed upon delivery.

We do not accept tax refunds for purchases made at D’arte Haus.

Yes, we do. Please contact our sales consultant to find out more, or email us via cs@dartehaus.com